Attracting the right candidates, finding the right experience, asking the right interview questions…these can all help you hire the people that will help your restaurant excel. But there’s one key piece of your part-time hiring practice that you can’t overlook if you want boost your bottom line. It’s key to great service, fewer mistakes, and less turnover.
Make sure you have a great training program for all employees—full and part-time.
Make Training Part of Your Part-Time Hiring Plan
Hiring doesn’t end when you sign on a new employee. Your part-time hiring process needs to get new employees up to speed quickly. For employees who haven’t held jobs before or haven’t worked in restaurants, the learning curve is a little steeper, but all new employees need training to understand work flow, company culture and expectations.
Have a standard training process that all new employees go through to emphasize safety, priorities, and standards. Spend more time on areas where each person needs the most support.
Make the Training Count
You can download a few training sheets, give a tour, and call it a day, but for a truly successful experience, you’ll want to go deeper. Given the fast pace of a restaurant, how do you make training successful? Offer 15-minute, pre-shift mini lessons. Take some time off shift (but paid) to answer questions, address challenges, and roleplay challenging situations. Encourage questions and ideas always, not just during the training period. And assign a mentor—somebody who excels at the role your new hire will be in—for your new hire to shadow and learn from.
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Don’t Think of Training Just as a Part-time Hiring Practice
Retention is a big issue in the restaurant business, which may be why you’re reluctant to spend too much time or money on training. But training can help with retention. Training lets employees gain new skills and may open new opportunities for them within your restaurant. Another benefit is keeping people up-to-date on any changing processes or regulations. A less obvious benefit is happier employees. Training lets employees know you value them and want to keep them on board. Continue to offer training to keep star employees engaged and connected to your team.
Reap All the Benefits of Training
So is making training an essential element of your part-time hiring process really worth it? Here are three reasons why it is:
- Lower costs. Mistakes cost money, and well-trained employees make fewer errors. Errors can lead to food waste, unhappy customers, and delays in service or turning over tables. Imagine what reducing all those errors does for your bottom line.
- Improve the customer experience. Bad customer service isn’t good for business. You want people raving about how great you are — not raving mad. Excellent service keeps customers happy. That can lead to repeat business and great word-of-mouth.
- Keep turnover low. As we mentioned, training has been shown to help reduce turnover. Lower turnover means lower costs for bringing new people on board. It also contributes to better morale and team success.
Take the time to make the right hire. Then take the time to make your new hire great with focused, relevant training.
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